Privacy Policy

Greenwave Rentals ("we," "us," "our," or "Company") is the data controller responsible for the personal information collected through this website at greenwaverentals.com and through our rental services. We are based in Vancouver, British Columbia, Canada.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have over your information. We operate primarily under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). For visitors located in the European Economic Area or the United Kingdom, we also recognize the rights granted under the General Data Protection Regulation (GDPR) and UK GDPR.

If you do not agree with our practices, please do not use our website or services. By using this website you acknowledge that you have read this Privacy Policy.

1. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you interact with our website and services, including:

• Contact Information: Name, email address, phone number, and mailing address
• Project Details: Information about your power needs, project requirements, location, and timeline
• Communication: Messages, inquiries, and correspondence you send to us
• Business Information: Company name, industry, and business requirements (if applicable)

Information Collected Automatically

When you visit our website, certain information is automatically collected:

• Device Information: Browser type, operating system, and device type
• Usage Data: Pages visited, time spent on pages, links clicked, and referral source
• IP Address: Your Internet Protocol address for security and analytics purposes
• Cookies and Similar Technologies: Information about your browsing habits and preferences

Information from Third Parties

We do not purchase or receive personal information from data brokers. The only third-party data we receive is aggregated, non-identifying analytics data from services such as Google Analytics, and only when you have given consent through our cookie banner.

2. How We Use Your Information

We use the information we collect for various legitimate business purposes:

Primary Uses

• Processing and responding to inquiries and requests for quotations
• Providing you with information about our power solutions and services
• Completing rental assessments and generating customized power plans
• Fulfilling contracts and delivering our services
• Communicating about your orders, invoices, and rental agreements

Marketing and Engagement

• Sending newsletters, promotional materials, and product updates
• Conducting surveys and gathering feedback about our services
• Personalizing your experience and improving our website
• Analyzing trends and user behavior to develop new offerings

We send commercial electronic messages only to recipients who have given express consent under Canada's Anti-Spam Legislation (CASL) or who have an existing business relationship with us. Every marketing email contains an unsubscribe link, and you can opt out at any time by emailing [email protected].

Legal and Security

• Complying with legal obligations and regulations
• Detecting and preventing fraud, security incidents, and abuse
• Protecting our rights, privacy, safety, and property
• Enforcing our Terms of Service and other agreements

3. Information Sharing and Disclosure

We Do Not Sell Your Information

Greenwave Rentals does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is yours, and we respect that.

Permitted Disclosures

We may share your information in the following limited circumstances:

Service Providers

We share information with a limited set of third-party service providers that help us operate our website and business. These providers are contractually obligated to protect your information and may only use it for the purposes we specify. The main service providers we use today are:

• GoHighLevel (HighLevel Inc.): hosts our website, processes form submissions, and stores contact records. Data is stored on infrastructure operated in the United States.
• Google (Google LLC): provides Google Analytics and Google Tag Manager services. These services run only after you give consent through our cookie banner. Data may be processed in the United States.
• Email and telecommunications providers: deliver our outbound email and phone communications.

We will update this list when we add or change service providers in ways that affect how your information is handled.

Legal Requirements and Safety

We may disclose your information if required by law, such as in response to a court order, government request, or legal investigation. We may also disclose information if necessary to protect the safety, rights, or property of Greenwave Rentals, our users, or the public.

Business Transfers

If Greenwave Rentals is involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have regarding your information.

Consent

We may share your information with third parties when you explicitly consent or request that we do so.

4. Data Security

We implement comprehensive technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, and destruction. These safeguards include:

• Secure HTTPS encryption for website communications
• Access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments and audits
• Secure storage of data with appropriate access restrictions
• Employee training on data protection and privacy practices

While we strive to protect your personal information, no security system is impenetrable. We cannot guarantee absolute security of your information. If you suspect a security breach or unauthorized access, please contact us immediately at [email protected].

5. Your Rights (PIPEDA)

As a Canadian company, Greenwave Rentals complies with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the following rights:

Right to Access

You have the right to access the personal information we hold about you. You may request a copy of your information at any time by contacting us in writing.

Right to Correct

You have the right to request correction of any inaccurate or incomplete information we hold about you. We will make reasonable efforts to update or correct your information promptly.

Right to Withdraw Consent

If we are processing your information based on your consent, you have the right to withdraw that consent at any time. We will stop processing your information for that purpose, except where we are required by law to continue processing.

Right to Opt-Out of Marketing

You may opt-out of receiving promotional emails and marketing communications from us at any time. Each marketing email we send will include an unsubscribe link or you may contact us directly at [email protected].

Right to File a Complaint

If you have concerns about our handling of your personal information, you have the right to lodge a complaint with the Privacy Commissioner of Canada or the privacy commissioner of your province.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days or as required by law.

5b. Your Rights (GDPR / UK GDPR)

If you are located in the European Economic Area, the United Kingdom, or Switzerland, the General Data Protection Regulation (and the UK and Swiss equivalents) gives you the following rights regarding the personal information we process about you:

• Right of access: request a copy of the personal information we hold about you.
• Right to rectification: ask us to correct inaccurate or incomplete information.
• Right to erasure ("right to be forgotten"): ask us to delete your information when it is no longer necessary for the purposes we collected it, subject to legal retention requirements.
• Right to restriction: ask us to limit how we process your information in certain circumstances.
• Right to data portability: receive a copy of your information in a structured, commonly used, machine-readable format.
• Right to object: object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent: where our processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing already carried out.
• Right to lodge a complaint: contact your local supervisory authority. A list of EU authorities is available at edpb.europa.eu/about-edpb/about-edpb/members_en. UK residents can contact the Information Commissioner's Office at ico.org.uk.

Legal basis for processing: We process personal information under one of the following bases: your consent (for marketing and non-essential cookies), the performance of a contract (when you book a rental), our legitimate interests (responding to inquiries, securing the site), or compliance with a legal obligation.

To exercise any of these rights, contact us at [email protected]. We will respond within one month, or extend the timeline by up to two further months for complex requests.

5c. Your Rights (California)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the following rights regarding personal information we collect about you:

• Right to know: request what categories and specific pieces of personal information we have collected about you, the sources we collected it from, the purposes we collect it for, and the categories of third parties we share it with.
• Right to delete: request that we delete personal information we have collected from you, subject to limited exceptions.
• Right to correct: request that we correct inaccurate personal information.
• Right to opt-out of the sale or sharing of personal information: we do not sell personal information for monetary value, and we do not share it for cross-context behavioral advertising. If we ever begin to do so, we will provide a "Do Not Sell or Share My Personal Information" link on this site.
• Right to limit use of sensitive personal information: we do not collect sensitive personal information (as defined under CPRA) for purposes that would require this option.
• Right to non-discrimination: we will not discriminate against you, deny services, charge different prices, or provide a different level of quality because you exercised your privacy rights.

Authorized agents: California residents may use an authorized agent to submit a request, provided the agent has written permission and we can verify their identity.

To exercise these rights, email [email protected] or call +1 (236) 477-5336. We will verify your identity before responding and will respond within 45 days, with one 45-day extension if reasonably necessary.

5d. Your Rights (Washington State)

The Washington State My Health My Data Act (MHMDA) provides specific protections for "consumer health data," which it defines broadly to include data that identifies a consumer's past, present, or future physical or mental health status.

Greenwave Rentals does not provide health-related products or services and does not intentionally collect consumer health data through this website. Our forms ask for project details, equipment requirements, contact information, and business needs, none of which are health data.

If you are a Washington resident and believe we have collected consumer health data about you, you have the right to:

• Confirm whether we are collecting, sharing, or selling your consumer health data.
• Access that data.
• Withdraw consent and request deletion.
• Appeal a refusal to act on your request.

To exercise these rights, email [email protected]. We do not sell consumer health data.

6. Cookies and Analytics

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help the site function, remember your preferences, and let us understand how visitors use the site in aggregate.

Our Consent Banner

The first time you visit greenwaverentals.com, a banner appears at the bottom of the page asking you to accept or reject non-essential cookies. We default Analytics and Marketing cookies to off until you actively consent. You can change your choice at any time using the "Manage cookies" link in our footer, which reopens the preference panel.

Strictly necessary cookies are exempt from consent because the site cannot function without them. We do not load Google Tag Manager, Google Analytics, or any marketing pixels until you grant the corresponding consent.

Categories We Use

• Strictly necessary: Required for the site to work. Includes session cookies for form submission, page navigation, and security. Cannot be disabled.
• Analytics: Help us understand which pages are useful and which need improvement. Off by default. Includes Google Analytics if you opt in.
• Marketing: Used to measure campaign performance and show relevant content. Off by default. We do not currently run marketing pixels but reserve the category for future campaigns.

Specific Cookies

The following cookies may be set on your device, depending on which categories you accept:

• _ga (Google Analytics, 2 years, analytics): distinguishes unique visitors.
• _ga_* (Google Analytics 4, 2 years, analytics): maintains session state.
• _gid (Google Analytics, 24 hours, analytics): distinguishes visitors over a 24-hour window.
• _gat (Google Analytics, 1 minute, analytics): used to throttle request rates.
• _fbp (Meta, 90 days, marketing): used by Facebook to deliver advertising. Only set if marketing consent is granted and a Meta pixel is active.
• _gcl_* (Google Ads, 90 days, marketing): used to measure ad conversions. Only set if marketing consent is granted and Google Ads conversion tracking is active.
• cc_cookie (Greenwave, 6 months, necessary): stores your consent preferences so we don't ask again on every page.

If you reject Analytics or Marketing after previously accepting, our consent script automatically clears the relevant cookies from your browser.

Managing Cookies

You have three ways to control cookies on this site:

• Use the "Manage cookies" link in our footer to change your category choices.
• Use your browser settings to block or delete cookies. Note that blocking strictly necessary cookies will prevent the site from functioning correctly.
• Use a "Do Not Track" or Global Privacy Control (GPC) signal in your browser. We honor GPC signals where applicable as an opt-out of the sale or sharing of personal information.

7. Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Greenwave Rentals. This Privacy Policy applies only to our website and does not cover third-party websites. We are not responsible for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party websites before providing personal information. Your use of third-party links is at your own risk and subject to their terms and conditions.

8. Children's Privacy

Our website and services are intended for business use and are not directed to children under the age of 13. We do not knowingly collect personal information from anyone under 13. For visitors in the European Economic Area, this threshold is 16, in line with GDPR Article 8.

If we become aware that we have collected personal information from a child below the applicable age threshold, we will delete that information and terminate the related interaction. If you are a parent or guardian and believe your child has provided information to us, please contact us immediately at [email protected].

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. The retention period may vary depending on the nature of the information and the purposes for which we use it.

Generally, we retain:

• Contact and Inquiry Information: For 3 years after the last interaction, or as required for billing and legal purposes
• Marketing Communication Preferences: Until you opt-out or request deletion
• Website Analytics Data: In aggregated form for up to 2 years
• Legal and Regulatory Records: For the duration required by applicable laws

When information is no longer needed, we will securely dispose of or anonymize it. You may request deletion of your information at any time, subject to legal and business requirements.

9b. International Data Transfers

Greenwave Rentals operates from Canada, but some of our service providers are based in or process data through the United States. When we send your personal information across borders, we rely on appropriate safeguards:

• For transfers from Canada: service providers are bound by contracts that require them to maintain a level of protection comparable to PIPEDA.
• For transfers from the EEA, UK, or Switzerland: we rely on the European Commission's Standard Contractual Clauses (SCCs), the UK International Data Transfer Addendum, or other approved mechanisms where applicable.
• For transfers from Quebec: we conduct privacy impact assessments where required under Quebec's Law 25 before transferring personal information outside the province.

If you would like more information about the safeguards in place for a specific transfer, contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this page.

Your continued use of our website and services following the posting of revised Privacy Policy terms means that you accept and agree to the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have questions about this Privacy Policy, concerns about our privacy practices, or would like to exercise your rights, please contact us:

We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may file a complaint with the Privacy Commissioner of Canada by visiting the Office of the Privacy Commissioner of Canada website at www.priv.gc.ca.